The Care Quality Commission – CQC is the independent regulator of health and adult social care in England. They ensure all health and social care services; including home care services, provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
Following our CQC Inspection in May 2023, we are extremely proud to have achieved a ‘Good’ rating across all areas assessed.
A summary of our May 2023 CQC inspectors’ findings are below:
- The provider had a clear process in place to safeguard people from abuse.
- People’s care records helped them get the support they needed because it was easy for staff to access and keep high quality clinical and care records.
- Staff kept accurate, complete, legible, and up-to-date records, and stored them securely.
- Staff recruitment and induction training processes promoted safety. Staffing levels were based on people’s needs.
- The provider had a rota and call system in place. This was monitored by the registered manager for late or missed calls. People told us staff were punctual and stayed for the allocated time.
- Staff and the provider told us travel time was planned and given to staff. Some of the locations were in rural or remote areas.
- Medicines were managed safely.
- People with complex needs received support to eat and drink in a way that met their personal preferences as far as possible.
- Care plans outlined eating and drinking guidance for staff to follow where needs were identified.
- People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.
- People’s privacy and dignity were respected. Staff encouraged people to be as independent as possible.