What role can technology play in improving outcomes in care?

When your loved one is receiving care, you need to know exactly what is happening — not be told later, but be able to see it as it happens.

Clear communication is essential – a carer telling you “they had a good day today” only gives a vague feeling of reassurance compared to being able to see clearly that during their last visit they ate all of their meal and took their medication, for example.

At Airmid, we embrace technology to build trust, improve safety, and support better outcomes – for families, staff, and professionals. Our service is built around a live digital care record (Log My Care). This isn’t just about monitoring — it’s about reducing uncertainty and giving real-time visibility of care delivery. There is no need to wait for paper records or end-of-day updates, instead you can see real-time updates online wherever you are.

Using technology to track visits means we can deliver better outcomes thanks to real-time capturing of information, so concerns can be addressed sooner. This creates a clear, time-stamped audit trail, making it easier for other healthcare professionals to see details of how somebody is responding to care, if needed.

Information Captured

Using this technology prevents a culture of “we think this happened” and replaces it with “we can see exactly what happened and when”.

Some of the types of information we can capture include:

• Visit times (actual vs scheduled)
• Notes written at the point of care
• Medication administration (including omissions and reasons)

Crucially, this is not just about recording what happened — it is about evidencing decision-making. Records include not only what was done, but why decisions were taken, what risks were identified, and how changes in presentation were responded to. This supports defensible practice, ensuring there is clear rationale for care delivery and escalation where required.

 Further to this, we don’t just record what went well but also include a full picture of things like:

• Changes in presentation
• Risks identified in real time
• Decision-making (e.g. why something wasn’t done)
• Any signs of deterioration
• Medication issues
• Safeguarding concerns

There is no reliance on end-of-shift handovers or retrospective updates – this information is recorded instantly, giving you a real-time visibility into the care that it is being provided. This supports CQC Regulation 17 (Good Governance), ensuring records are accurate, complete and contemporaneous. This helps us demonstrate why certain decisions were made, having a clear audit trail that protects both the individual and the carer.

What is the benefit of this real-time communication?

Thanks to this instant capturing of information, concerns can be escalated quicker and outcomes can be improved. Early identification of deterioration enables faster clinical escalation, reducing delays in intervention and improving safety outcomes.

Using this information, our team can respond to provide:

• Safer medication management
• Faster response to changes in condition
• Care delivery can be guided and adapted in real time by using the information in the system to prompt decisions about what tasks to do and how care plans should be shaped or updated
• Carers can evidence what they’ve done throughout the visit in real time
• It’s easier to escalate concerns clearly and promptly

The same record is visible to families, care teams and professionals, ensuring everyone is working from a single, consistent source of truth as everyone can quickly, remotely access the same information.

For the carer, less time is spent on administrative tasks, with the system capturing records in real time. This frees up their capacity to provide compassionate, person-centred care.

Data security

Transparency doesn’t mean that just anybody can see private healthcare information. We set strong access rules based on roles and permissions, meaning only somebody who needs to see the information can see the information.

Digital records, compassionate care

We believe it’s not about what technology can do, but how it is used in practice and how this can improve outcomes. Using technology in this way means fewer errors, faster information sharing, and ultimately better outcomes for everyone involved. Technology does not replace care — it strengthens it by making care visible, accountable and responsive.

About the Author

Louise Paul, Airmid Staffing’s Registered Manager, has over 10 years’ experience in home care and has experience of managing CQC ‘Good’ rated providers whilst striving toward an ‘Outstanding’ rating.

info@airmidstaffing.co.uk
02034346040