FAQs

We understand that all Care Delivery is individual and personalised. Everything about our service is monitored and delivered in a personal way under our Clinical Team. We are available all the time, 7 days a week throughout the day. The quality and vetting of our workers – they are all highly trained and experienced in the delivery of care, reside in the UK and already work in the Healthcare Sector. We ensure they are kind and empathetic and correctly matched to the Patient, in skills, personality, availability and experience.

Receiving care at home also allows you to stay with the people you love and you will receive a personalised care plan fully tailored to your needs, preferences and lifestyle. All of our plans are managed by accomplished Clinicians and delivered by workers with extensive experience.

We provide a wide range of Home Care Services, Domiciliary Care and Complex Clinical Condition Care. We are always happy to discuss your needs with you and tailor a personalised solution for you.

Airmid Staffing Limited is registered with the Care Quality Commission (CQC), who ensure that we manage and deliver care that meets legal standards within the healthcare sector. We are regularly inspected by CQC to ensure that we are always meeting our legal duties, and our inspection reports are available for all of our clients to view at any time. Airmid Staffing Limited also has internal clinical governance teams that carry out regular audits and extensive checks to ensure that our staff and the care they provide is appropriate and safe.

We source all our workers from the UK, they have the right to reside and work in the UK. We select experienced workers from home care backgrounds. We have a referral scheme so that existing workers can introduce trusted colleagues and we have a team of people in the UK reaching out to suitable workers that match the skills we are looking for to onboard them.

All Healthcare Professionals are required to have: an enhanced DBS on the update service, two references covering the last 3 years, evidence of previous training and experience, RTW Digital check, Face to Face interview and meet and greet by our experienced candidate liaison officer, ID Check, NMC check if a Nurse, Completion of comprehensive registration forms, Current CV. All Healthcare Professionals have their training updated relevant to the role when joining Airmid Staffing and complete our Induction. We update the NMC checks monthly and DBS checks and annually refresh the references, as well as seek feedback at all times from patients on our workers and the results of the Clinical supervisions.

We have access to an existing large candidate base of Healthcare Professionals that we use to match your requirements. Should we not find the right match, we have a team of people that source new workers that meet our requirements and your needs. The team work incredibly quickly to source the right workers within a very short timeline and our compliance team ensure vetting requirements are met efficiently, ensuring that there is no delay. To make the matching process slightly faster, we have bespoke technology that supports our matching. We then arrange a virtual introduction at a time convenient to you and then a face to face if time allows. We will always ensure you have the same Healthcare Professional for continuity of care unless there is the odd occasion when we need to replace them, but we will always inform you and follow the same process introducing the new worker.

Airmid Staffing Healthcare Professionals all wear an Airmid Staffing Uniform which is comprised of a green polo shirt or tunic. All Healthcare Professionals will carry with them an ID Badge, which displays our logo; the issue date of the ID; a photo of/the full name of and the role description of the member of staff. Your carer will identify themselves when they arrive at your front door and when they are opening up using a key safe. You will also always be told who will be coming at what time. If you are ever unsure about anything, do call us – we are always here to help.

Our Inspection was in May 2023, and our report completed in July 2023. We were rated Good in all areas. We were extremely pleased with the report, the content, the feedback from patients, families and our candidates. Click here to download our report https://www.cqc.org.uk/location/1-11960161670

There are lots of options when seeking funding for care, we have provided some guidance under the advice and support section of this site If you are privately paying you can pay Airmid Staffing directly into the bank (details will be on the invoice) or through our online payment portal.

When you commission care from Airmid Staffing Limited you can be assured of high quality services from fully trained and supported healthcare staff. Privately funded care at home, or around-the-clock live in care costs will vary depending on the social or clinical care requirements. We can provide an estimate within 24 hours, and a fully costed quotation following a comprehensive assessment organised at a time to suit you.

Yes, you can use a Personal Health Budget to pay towards your Airmid Staffing care costs. Anyone who receives NHS Continuing Healthcare as the result of a long-term illness, condition or disability can move to a Personal Healthcare Budget to fund ongoing healthcare. The amount of money available depends on the identified healthcare needs of the individual. Eligible recipients may use their Personal Health Budget to make their own arrangements for the provision of care from an independent care provider. They can also consult their GP to discuss care options and develop a suitable care plan.

We provide a digital care management system, which manages medication charts, rota management, visit notes and records, rota management, clinical reviews and all documents ( care plan etc ) are all on the profile of the patient. We can supply documents into the home but the updates will always be electronic. Through a controlled process ( who should have access which Is confirmed by the Care Delivery team during onboarding where you express who should have access ) the family and loved one can have access to the profile of the individual to see what is happening and the notes as well as records of the visits. It makes it a simpler way of ensuring that loved ones as well as the patient has immediate access to their visit records, notes and assessments. If we are responsible for dispensing medication then all medication dispensed will be recorded on the digital care management platform.

Yes of course, there are no boundaries on visiting or spending time with loved ones, as a result of a home care package being put in place.

Once we have spoken to you on the phone and established the care that is being sought and we are confident we can match the right person to ensure the care provided is what is needed, we will arrange for our Clinical Team to attend for the assessment with the Care Delivery Co-ordinator. This will be in agreement with you at a time that is convenient, and the Nurse will be a specialist in the clinical area you are looking for. During the assessment, it will be discussed with you the level of support you need and the requirements which will be driven by you. Once the assessment has been completed, your input will be vital and a personalised care plan will start to be created.

Care Plans are reviewed on a monthly basis with our clinical team and our clinicians will visit every 3months as standard and earlier if needed. We will be engaging with your wider healthcare team; GP, Hospital Doctors, District Nurses regularly during the care packages. The Airmid Staffing Care Delivery Co-Ordinator will chat to you regularly and always be available should you need them and our Field Care Supervisor will be out to monitor the care delivery from your workers and to chat to you. All changes to your Care Package will be documented on the Digital Care Management System and, most importantly, are agreed with you.